Webhook Payloads

{
  "event_type": "call_completed",
  "call_duration": 15.733745,
  "agent_message_count": 3,
  "user_message_count": 2,
  "call_type": "outbound",
  "custom_args_values": {
    "callee_name": "John",
    "order_value": "70000",
    "company_name": "Acme Corp"
  },
  "to_number": "+919875436897",
  "from_number": "+919875436897",
  "bulk_list_id": null,
  "call_id": "4b30f5dc-7f86-4e4c-a3aa-15c01138559b",
  "call_sid": "f46cb9f4-f6ca-4d7d-abc9-02c226b95ec0",
  "agent_id": "cbaf9944-3e34-43b6-b3e8-6a905de16639",
  "workspace_id": "442a9db3-0fd4-47dc-b8cd-cc7eedfa272f",
  "status": "completed",
  "called_on": "2025-12-14T19:37:13.310707Z",
  "agent_name": "Payment Reminder Agent",
  "version_id": "a1b2c3d4-5e6f-7890-abcd-ef1234567890",
  "call_cost": 0.15,
  "overall_latency_seconds": 0.892345,
  "first_utterance_seconds": 0.456789,
  "transcript": [
    {
      "bot": "Hello abhishek, this is Caroline from Revenueable AI. I'm calling to remind you about your upcoming payment of dads due on twelve. Let's ensure everything is on track!"
    },
    {
      "user": "Yes. Yes. Everything is on track. Thank you so much,"
    },
    {
      "user": "Bye."
    },
    {
      "bot": "Thank"
    },
    {
      "bot": "you for"
    }
  ],
  "retry_count": 0,
  "recording_url": null
}

{
  "call_id": "4b30f5dc-7f86-4e4c-a3aa-15c01138559b",
  "event_type": "recording_completed",
  "recording_url": "https://aps1.media.plivo.com/v1/Account/MZYZHIMM/Recording/0f27f498-2f98-403e-8239-10e24b67b604.mp3",
  "recording_duration": 16.28,
  "call_sid": "f46cb9f4-f6ca-4d7d-abc9-02c226b95ec0",
  "custom_args_values": {
    "callee_name": "John",
    "order_value": "70000",
    "company_name": "Acme Corp"
  },
  "bulk_list_id": "f46cb9f4-f6ca-4d7d-abc9-02c226b95ec0",
  "agent_name": "Payment Reminder Agent",
  "version_id": "a1b2c3d4-5e6f-7890-abcd-ef1234567890",
  "call_cost": 0.15,
  "overall_latency_seconds": 0.892345,
  "first_utterance_seconds": 0.456789
}

{
  "event_type": "platform_analysis_completed",
  "analysis_data": {
    "key_points": [
      "Reminder about upcoming payment due on the 12th for dad's payment.",
      "User acknowledged the reminder and stated everything is on track.",
      "No issues or new concerns were raised; conversation ended amicably."
    ],
    "action_items": [],
    "summary": "Agent reminded the customer about an upcoming payment due on the 12th for dad's payment. The customer confirmed that everything is on track and did not request any further assistance or information.",
    "classification": "payment_confirmed",
    "callback_requested": false,
    "callback_requested_time": null,
    "status": "analyzed",
    "call_disconnect_reason": "agent_hangup",
    "timezone": "Asia/Kolkata"
  },
  "call_type": "outbound",
  "custom_args_values": {
    "callee_name": "John",
    "order_value": "70000",
    "company_name": "Acme Corp"
  },
  "to_number": "+918882876897",
  "from_number": "+918035736726",
  "bulk_list_id": null,
  "call_id": "4b30f5dc-7f86-4e4c-a3aa-15c01138559b",
  "call_sid": "f46cb9f4-f6ca-4d7d-abc9-02c226b95ec0",
  "agent_id": "cbaf9944-3e34-43b6-b3e8-6a905de16639",
  "workspace_id": "442a9db3-0fd4-47dc-b8cd-cc7eedfa272f",
  "status": "completed",
  "called_on": "2025-12-14T19:37:13.310707Z", (UTC)
  "agent_name": "Payment Reminder Agent",
  "version_id": "a1b2c3d4-5e6f-7890-abcd-ef1234567890",
  "call_cost": 0.15,
  "overall_latency_seconds": 0.892345,
  "first_utterance_seconds": 0.456789,
  "transcript": [
    {
      "bot": "Hello abhishek, this is Caroline from Revenueable AI. I'm calling to remind you about your upcoming payment of dads due on twelve. Let's ensure everything is on track!"
    },
    {
      "user": "Yes. Yes. Everything is on track. Thank you so much,"
    },
    {
      "user": "Bye."
    },
    {
      "bot": "Thank"
    },
    {
      "bot": "you for"
    }
  ],
  "call_duration": 15.73,
  "agent_message_count": 3,
  "user_message_count": 2
}

{
  "event_type": "client_analysis_completed",
  "analysis_data": {
    "lead_quality": "high",
    "intent_score": 8.5,
    "next_action": "follow_up",
    "purchase_probability": 0.75,
    "customer_segment": "premium",
    "satisfaction_score": 9
  },
  "call_type": "outbound",
  "custom_args_values": {
    "due_date": "12",
    "due_amount": "dads",
    "callee_name": "abhishek",
    "transfer_to": "+917404156687",
    "mobile_number": "+918882876897"
  },
  "to_number": "+918882876897",
  "from_number": "+918035736726",
  "bulk_list_id": null,
  "call_id": "4b30f5dc-7f86-4e4c-a3aa-15c01138559b",
  "call_sid": "f46cb9f4-f6ca-4d7d-abc9-02c226b95ec0",
  "agent_id": "cbaf9944-3e34-43b6-b3e8-6a905de16639",
  "workspace_id": "442a9db3-0fd4-47dc-b8cd-cc7eedfa272f",
  "status": "completed",
  "called_on": "2025-12-14T19:37:13.310707Z",
  "agent_name": "Payment Reminder Agent",
  "version_id": "a1b2c3d4-5e6f-7890-abcd-ef1234567890",
  "call_cost": 0.15,
  "overall_latency_seconds": 0.892345,
  "first_utterance_seconds": 0.456789,
  "transcript": [
    {
      "bot": "Hello abhishek, this is Caroline from Revenueable AI. I'm calling to remind you about your upcoming payment of dads due on twelve. Let's ensure everything is on track!"
    },
    {
      "user": "Yes. Yes. Everything is on track. Thank you so much,"
    },
    {
      "user": "Bye."
    },
    {
      "bot": "Thank"
    },
    {
      "bot": "you for"
    }
  ],
  "call_duration": 15.73,
  "agent_message_count": 3,
  "user_message_count": 2
}

const express = require('express');
const app = express();

app.use(express.json());

// Handle all webhook events
app.post('/webhooks/:eventType', (req, res) => {
  const eventData = req.body;
  const eventType = req.params.eventType;
  
  console.log(`Received ${eventData.event_type} for call ${eventData.call_id}`);
  
  // Process based on event type
  switch(eventData.event_type) {
    case 'call_completed':
      // Store transcript, update call status
      console.log(`Call duration: ${eventData.call_duration}s`);
      break;
      
    case 'recording_completed':
      // Download and store recording
      console.log(`Recording: ${eventData.recording_url}`);
      break;
      
    case 'platform_analysis_completed':
      // Process AI insights
      console.log(`Classification: ${eventData.analysis_data.classification}`);
      break;
      
    case 'client_analysis_completed':
      // Handle custom analysis
      console.log(`Lead quality: ${eventData.analysis_data.lead_quality}`);
      break;
  }
  
  // Always acknowledge receipt
  res.status(200).json({ received: true });
});

app.listen(3000);